1. Do I need 3 estimates?
No you are only required in California to provide one estimate.
2. Can I have my vehicle repaired where I want?
Yes, you can have your vehicle repaired at any facility you want.
3. Can my insurance company tell me where I have to repair my car?
No, you have the right to select your own repair facility.
4. Loaner car?
We offer a free loaner car for MAJOR repairs only while we are working on your vehicle and this does not include weekends or holidays
5. Can I leave my car before or after regular business hours?
Yes, we have a night deposit slot in our front door. Put your keys in an envelope along with your name, address and contact phone numbers.
6. When do I need to contact my insurance company?
You should always notify your insurance company to protect your rights.
7. Who do I pay my deductible to?
You pay your deductible in full to the repair center when you car repair is complete.
8. Do I pay my deductible even if it is not my fault?
You may be required to pay your deductible even if the accident is not your fault. Two common reasons are if you decide to go through your own insurance company or if the other party does not have insurance. Your insurance company will then subrogate with the responsible party to recover your deductible and reimburse you.
9. Do I need a police report?
If is always a good idea to document your accident and all of the facts with a police report. Your insurance company may require you to do so before processing a claim.
10. How do I get a copy of a police or CHP report?
You can get a copy of the full report usually within 10 days in person from the police department. You can also normally get a “cover page” immediately which includes the other parties contact and insurance information. Call the police department or CHP office who took the report for more information.
Paint work……We offer lifetime nationwide paint warranties backed by BASF. If you move the warranty moves with you. BASF offers an 800 number to get you in contact with the nearest paint warranty repair location. BASF warranty hotline in the US is 1-800-255-3212 voice mailbox # 7379
Bodywork……We offer a lifetime body repair warranty on all work performed. Body repair warrantiy concerns must be directed to and performed at our Dublin Repair Center.
SR1- CA DMV Traffic Accident Form (Required for any injuries or damage over ($750) (http://www.dmv.ca.gov/forms/sr/sr1.htm)
All DMV Forms (http://www.dmv.ca.gov/forms/forms.htm)
Link to DMV FAQ’s (http://www.dmv.ca.gov/faq/faq.htm)
AIG Insurance (http://www.aigdirect.com/content/auto/indexjsp?PAGE=home)
Allied Insurance (http://www.alliedinsurance.com/productsauto.cfm)
CNA Insurance
CSAA Insurance (AAA) (http://www.csaa.com/home/)
Explorer Insurance (http://www.explorer-insurance.com/)
Farmers Insurance (http://www.farmers.com/FarmComm/index2.html)
Fireman’s Fund (http://www.firemansfund.com/)
Geico Insurance (http://www.geico.com/)
The Hartford Insurance (http://www.thehartford.com/)
Interstate Insurance
Kempert Insurance (http://www.kemperautoandhome.com/indv/ind_auto.html)
Liberty Mutual Insurance (http://www.libertymutual.com/omapps/ContentServer?pagename=PMInternet/Pa
ge/PMHome&cid=1055969138983)
Mercury Insurance (http://www.mercuryinsurance.com/)
Nationwide Insurance (http://www.nationwide.com/index.html)
Progressive Insurance (http://www.progressive.com/)
Safeco Insurance (http://www.safeco.com/safeco/insurance/auto/)
State Farm Insurance (http://www.statefarm.com/)
Travelers Property Casual Insuarnce (http://www.stpaultravelers.com/)
USAA Insurance (https://www.lc.usaa.com/inet/lcs_corp/Logon)
We work with the following fleet service companies:
CEI Fleet
Consolidated Fleet Services
GE Capital Fleet
National Fleet
PHH Fleet
Wheels Inc.
How soon can I wash my car after I get it back from being repaired?
You should wait one week before washing your vehicle. Also be sure to dry all surfaces free from water to avoid damaging water spots.
Will water spots damage my new paint?
Yes, harsh chemicals in tap and well water will damage your paint. You should always dry your vehicle after washing or getting wet with a tap or well water.
When can I wax or polish my new paint?
You should wait approximately 6 weeks before attempting to wax or polish your new finish. Your new paint requires breathing time for the solvents to evaporate and the paint to properly cure.
The truth about rock chips and new paint.
Your new finish is “soft” for the first 6 weeks. This will make it very susceptible to scratching and chipping. Use care when touching newly painted surfaces and avoid driving behind gravel trucks or on dirt roads.
I-CAR (http://www.i-car.com/)
BASF (http://www.basf-coatings.basf.de/start_en.htm?/kernkompetenzen/reparatur/screen_en.htm)
NHTSA (National Highway Traffic Safety Administration) (http://www.nhtsa.dot.gov/)
BAR (Bureau of Automotive Repair) (http://www.smogsite.com/bar.html)
CA Deptment of Insurance (http://www.insurance.ca.gov/)